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Yes, all our hardware products support customization including appearance design, module configuration, and communication protocol selection. Our R&D team will provide tailored solutions based on your specific requirements.

Absolutely. We have local service teams in the Middle East, Southeast Asia, and other regions, providing on-site installation guidance, commissioning, training, and maintenance. Remote technical support is also available.

Standard products are typically delivered within 4-6 weeks. Customized products require 6-10 weeks depending on complexity. For bulk orders, we create detailed production and delivery schedules.

All hardware products come with a 3-year standard warranty. Software platforms include 1 year of free upgrades. Extended maintenance services are available after warranty to ensure full lifecycle operation.